If you’ve been overcharged, PURC will ensure refunds

The Executive Secretary of the Public Utilities Regulatory Commission (PURC), Dr Shafic Suleman, has assured Ghanaian consumers that they will not bear the cost of faulty meter readings.

Dr Suleman said, “If you have a meter that is reading beyond what the tariff is supposed to have required, it means that’s a problem.

“The PURC will take it up with ECG and ensure that if it is being ascertained and confirmed you are refunded for any extra billing you have been billed.”

He also revealed that ECG will release a detailed statement on Monday to address the recent complaints regarding fast depletion of prepaid units, reinforcing the commitment to transparency and consumer protection.

He made this disclosure on TV3’s Hot Issues on Sunday, March 1, 2025.